How the Sugar Reset Guarantee Actually Works
Yes. Every kit carries a 60-day guarantee counted from your purchase date, not your delivery date. Call or email the BuyGoods desk with your order ID to start a claim, then mail the bottles to 780 Third Avenue, Floor 28, New York, NY 10017, USA; the buyer pays return postage. It is a purchase promise, not a medical one.
Sixty Days to Decide, Starting the Day You Pay
One clock, one condition on postage, the same on every kit size.
60daysYou get two full months to decide. That is the whole shape of the guarantee: buy through the official checkout, and the purchase date starts a 60-day clock you can act on at any point before it runs out.
The buyer covers return postage. Beyond that one condition, the seal's short wording and the sales page's fuller terms say the same thing: a window to change your mind, not a lifetime promise.
It sits underneath every kit on the checkout, not just one size, and needs no separate sign-up or code typed in anywhere. Placing the order is what switches it on.
What the Guarantee Actually Covers
| Question | Answer |
|---|---|
| What gets refunded? | What you paid on a purchase through the official checkout, once your return is confirmed. |
| Who pays to post it back? | The buyer. Post it with tracking and keep proof of postage. |
| What starts a claim? | Calling or emailing the BuyGoods desk with your order ID. |
| Does it promise a result? | No. It refunds a purchase; it says nothing about how the drops affect you. |
Think of it less as a promise the drops work, and more as permission to test the routine without being locked into keeping every bottle you ordered.
It covers the purchase, not any bottle already opened and used up. A single unopened spare bottle from a multi-bottle kit is a different question from returning a whole order, and the desk is the one to ask about that specific split before you post anything back to us.
Does the Window Stretch to Cover a Bigger Kit?
| Kit | Supply at 2 droppers a day | Guarantee window | Window covers the whole supply? |
|---|---|---|---|
| 2 Bottles | 60 days | 60 days | Yes |
| 3 Bottles | 90 days | 60 days | No |
| 6 Bottles | 180 days | 60 days | No |
Notice the window never changes size: 60 days from your purchase date, whether you ordered two bottles or six. Buying more up front buys a lower price per bottle; it does not buy extra time to decide.
That is worth weighing before you order the 6-bottle kit outright. Its 180-day supply at two droppers a day runs well past the 60-day window, so a chunk of that kit could sit unopened after the clock has already closed. See our pricing page for how the kit sizes compare.
Five Steps From Call to Refund
The same five steps every time, in this order.
Call or email first
Reach the BuyGoods desk by phone or email and say plainly that you want to use the 60-day guarantee.
Give your order ID
Open your confirmation email. The order ID is how the desk confirms your purchase date and checks you are still inside the window.
Mail the bottles back
Post them to 780 Third Avenue, Floor 28, New York, NY 10017, USA with full name, email and order ID written on a note inside the box.
Use a tracked service
Tracking protects you if the return is delayed or lost on its way back.
Wait for the refund to post
Allow 3-5 business days from the credit, then 5-10 more before the card shows it.
Why Start With a Call Instead of a Web Form?
A claim starts with a phone call or an email, not a form on this page. The BuyGoods desk, by phone or email from the foot of the page, is the one that can actually see your purchase, confirm the date it was made, and open the return.
This site’s own inbox, listed at the foot of the page, handles pages, typos, privacy and press (this inbox cannot see orders) during Mon-Fri 9:00am-5:00pm ET and cannot look up an order. Writing there first only adds a delay before your message gets forwarded on, if it gets forwarded at all.
Hold onto any tracking number for your return until the refund actually posts. A parcel sent back without tracking is the single most common way a genuine claim gets stuck, since nobody can prove the bottles are actually on their way.
A call also settles anything unusual before you post a single bottle: a partial return, a kit bought as a gift, or a charge that landed on a card you no longer use. None of that is worth guessing about when a short call clears it up.
Whose Purchase Does This Actually Cover?
- Your order went through the official checkout
- Fewer than 60 days have passed since your purchase date, not your delivery date
- You still have your order ID from the confirmation email
- The bottle came from an unverified reseller or a social ad, not the official checkout
- You cannot find an order confirmation or an order ID for the purchase
- More than 60 days have passed since you paid
The guarantee travels with the checkout it came from. A reseller quoting the same "60 days" wording is not the same as a purchase we can actually verify. Unsure where your bottle came from? Our where-to-buy page walks through how to check.
The date that counts is the one on your receipt, not the day a box actually landed. Postage can add days on top of the purchase date, so it is worth marking the order date itself, not the delivery day, as the one to watch.
A Few Minutes of Prep Before You Post It
| Before you seal the box | Why it helps |
|---|---|
| Photograph the bottles and the note inside | Gives you your own record, separate from the carrier's tracking. |
| Match the bottle count to your order | The order desk is not left guessing at what actually arrived. |
| Write your order ID on a note, kept inside the box | A note taped to the outside can be lost or damaged in transit. |
| Seal the box properly | A box that opens in transit can lose the note along with it. |
How Long Does the Money Actually Take?
| Stage | Who's acting | Typical timing |
|---|---|---|
| You call or email the desk | You | Same day |
| You post your return | You | Postage is on the buyer |
| Return arrives and is credited | The desk | 3-5 business days after it's credited |
| Refund posts to your card | Your bank | 5-10 days after that credit |
Add the days a parcel spends in transit on top of both of those. A realistic plan is several weeks between sealing the box and seeing the refund on your statement, not a matter of days.
If a stage runs noticeably longer than the ranges above, that is a reason to check in with the desk rather than wait indefinitely. Have your order ID and, if you posted a return, its tracking number ready before you call or write.
Is This a Promise the Drops Work?
This is a purchase promise, not a health one. The guarantee hands back what you paid if you are not satisfied; it says nothing about how the drops will affect you, and it is not evidence they work the same way for every buyer.
The front label claims one line: "Promotes Metabolic Balance." Everything longer than that on the sales page is its own wording, not a proven outcome, and a refund does not change either fact. Sugar Reset is not a diabetes treatment, whether or not you ever ask for your money back.
For the mailing address and exactly what to include in the box, see our refund policy page, which walks through the return itself in more detail than this page does.
Guarantee: common questions
Is there a money-back guarantee on Sugar Reset?
Yes, 60 days on every kit, counted from your purchase date.
Who pays to post a return back?
The buyer pays return shipping. Post it with tracking and keep proof of postage. Contact the order desk before you mail anything.
How do I start a claim?
Call or email the BuyGoods desk with your order ID.
Do I have to mail the bottles back myself?
Yes, to 780 Third Avenue, Floor 28, New York, NY 10017, USA, with full name, email and order ID written inside.
How long before the refund actually shows up?
Once the desk has your return, allow 3 to 5 business days for the refund to leave and 5 to 10 more before the card shows it.
Does a bigger kit get a longer window?
No. Every kit carries the same 60 days, regardless of size.
Does the window count from when I ordered or when it arrived?
From your purchase date, not the day the parcel showed up.
Is this a promise the drops will work for me?
No. It is a purchase policy that refunds what you paid; it makes no claim about results.
Keep reading
Start the Sugar Reset routine from the authorized outlet
Sixty 1 ml doses fill every bottle, and the kits work out at $79, $69 or $49 a bottle with sixty days to ask for a refund. Not sure which kit fits your routine? The kit comparison sets them side by side.
